Recent Blog Posts

Depression and Parkinson ’s Disease: Robin Williams’ Perfect Storm

  After Robin Williams committed suicide last week I was met with a barrage of people saying “What he   couldn’t just snap out of it?” “He was weak” and of course the all mighty “What a selfish prick.” Then we found out that Robin had been diagnosed with Parkinson’s Disease and the tide turned to, “Oh what he couldn’t handle it? Michael J. Fox didn’t quit!” Well folks, anchor down for the semi- TYrade! I will not...

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Robin Williams Taught Me to Fail

Robin Williams Taught Me to Fail

Robin Williams Taught Me to Fail There is a moment towards the end of Robin Williams’s classic album “Reality, What a Concept” where one of his routines fails. It bombs. Its crickets and tumbleweeds in the darkness where the crowds just chuckled seconds before. What happens next is one of comedies greatest moments. As Robin embraces the moment and recognizes it he say’s to the audience, “come inside my mind” as he takes them into the...

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Get Fit, Feel Epic and Carry a Small Child

    The USFitties in partnership with Money Supermarket, started the ‘Get Fit, Feel Epic’ contest for a chance to win both the Fitbit Zip and Fitbit Aria, worth £150 ($240). All I had to do is write about what I do to get fit and feel epic. I try to stay in shape. I really do! You can stop laughing now…seriously… My workout and regiment is built on a few key factors: 1- “Daddy! Uppy Uppy!” This is the...

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“The Beatles Top 10 Revolution Customer Service Hits!” Final in The Beatles Series

“The Beatles Top 10 Revolution Customer Service Hits!” Final in The Beatles Series

“You say you want a revolution. You say you got a real solution. Well, you know we’d all love to see the plan”- Lennon/McCartney OK, listen up generals and leaders of customer service builds for the world’s work force! The Beatles said it in that quote above. You need a plan. Got one? Well just in case you don’t or you want to add to your war chest of customer service training materials, here are the Top 10 Hits of things your...

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More of The Beatles Take on Customer Service: BECAUSE

More of The Beatles Take on Customer Service: BECAUSE

We hear the expressions “Authentic You” and “Be Authentic” used a lot lately. Personally, I don’t get bothered by its use or as some feel, over use. It’s a philosophy I subscribe to the best I can in my personal life. You can just tell when someone has it and when they don’t especially in the field of Customer Service. We choose our friends based on their being authenticity and a bond based on a foundation, a feeling of trust and...

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The Beatles Top 10 Revolution Customer Service Hits!

The Beatles Top 10 Revolution Customer Service Hits!

“You say you want a revolution. You say you got a real solution. Well, you know we’d all love to see the plan”- Lennon/McCartney OK, listen up generals and leaders of customer service builds for the world’s work force! The Beatles said it in that quote above. You need a plan. Got one? Well just in case you don’t or you want to add to your war chest of customer service training materials, here are the Top 10 Hits of things your...

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John Lennon: Leadership, Customer Service, Peace & Love

John Lennon: Leadership, Customer Service, Peace & Love

Hard to believe it’s been over 30 years since the assassination of John Lennon. Hard to believe it has been that long since we all gathered around our radios and TV’s trying to take in the news that one of the last great pacifists was murdered. Just like Robert Kennedy. Just like Martin Luther King. And just like Gandhi. There is a lot that can be said about Lennon. We’ve heard all the good, the bad and the bizarre over the years and...

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Who Is Ty Sullivan?

Ty Sullivan is the Director of Marketing and Social Media for one of New York City's top restaurant management groups. He also speaks, teaches and designs Customer Service seminars as well as blogs on the subject.

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