Recent Blog Posts

Get Fit, Feel Epic and Carry a Small Child

    The USFitties in partnership with Money Supermarket, started the ‘Get Fit, Feel Epic’ contest for a chance to win both the Fitbit Zip and Fitbit Aria, worth £150 ($240). All I had to do is write about what I do to get fit and feel epic. I try to stay in shape. I really do! You can stop laughing now…seriously… My workout and regiment is built on a few key factors: 1- “Daddy! Uppy Uppy!” This is the...

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“The Beatles Top 10 Revolution Customer Service Hits!” Final in The Beatles Series

“The Beatles Top 10 Revolution Customer Service Hits!” Final in The Beatles Series

“You say you want a revolution. You say you got a real solution. Well, you know we’d all love to see the plan”- Lennon/McCartney OK, listen up generals and leaders of customer service builds for the world’s work force! The Beatles said it in that quote above. You need a plan. Got one? Well just in case you don’t or you want to add to your war chest of customer service training materials, here are the Top 10 Hits of things your...

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More of The Beatles Take on Customer Service: BECAUSE

More of The Beatles Take on Customer Service: BECAUSE

We hear the expressions “Authentic You” and “Be Authentic” used a lot lately. Personally, I don’t get bothered by its use or as some feel, over use. It’s a philosophy I subscribe to the best I can in my personal life. You can just tell when someone has it and when they don’t especially in the field of Customer Service. We choose our friends based on their being authenticity and a bond based on a foundation, a feeling of trust and...

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The Beatles Top 10 Revolution Customer Service Hits!

The Beatles Top 10 Revolution Customer Service Hits!

“You say you want a revolution. You say you got a real solution. Well, you know we’d all love to see the plan”- Lennon/McCartney OK, listen up generals and leaders of customer service builds for the world’s work force! The Beatles said it in that quote above. You need a plan. Got one? Well just in case you don’t or you want to add to your war chest of customer service training materials, here are the Top 10 Hits of things your...

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John Lennon: Leadership, Customer Service, Peace & Love

John Lennon: Leadership, Customer Service, Peace & Love

Hard to believe it’s been over 30 years since the assassination of John Lennon. Hard to believe it has been that long since we all gathered around our radios and TV’s trying to take in the news that one of the last great pacifists was murdered. Just like Robert Kennedy. Just like Martin Luther King. And just like Gandhi. There is a lot that can be said about Lennon. We’ve heard all the good, the bad and the bizarre over the years and...

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The Little Rascals of Social Good

The Little Rascals of Social Good

OK, here comes the “not so interesting” opening hook line to start off a blog to engage the reader… Recently, my daughter opened up her first lemonade stand and… Here’s the follow-up line with the hook: She did it for charity by her own choosing, raised over $700 before she even squeezed a lemon and then made $135 in 2 hours for the No Kid Hungry charity! OK, so secret told that she did not even squeeze a single lemon ( I did) and she...

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Clark Kent: Social Media Secret Identity? The Golden Age of Transparency

Clark Kent: Social Media Secret Identity? The Golden Age of Transparency

So…I’m walking by the New York Times building here in NYC the other day and was thinking to myself, “you know I bet if Clark Kent was real he would be working for the NY Times.” But then I had another thought (as is I sometimes do have as a follow up thought to another when my mind feels clever enough)and that was, if Clark was working in the modern world, in the limelight of the new media realm then he would be expected to have a social...

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Who Is Ty Sullivan?

Ty Sullivan is the Director of Marketing and Social Media for one of New York City's top restaurant management groups. He also speaks, teaches and designs Customer Service seminars as well as blogs on the subject.

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