Ty Sullivan is the Director of Marketing and Social Media for one of New York City’s top restaurant management groups. He also speaks, teaches and designs Customer Service seminars as well as blogs on the subject.. He can be found on Twitter as part of the #CustServ Group and spends way too much time online. Ty was voted #2 Most Influential Person in Customer Service in 2011. Ty lives in NYC with his wife (his editor), daughter ( his hyperactive toddler) and dog (who’s neurotic and petrified of said toddler).