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Get Fit, Feel Epic and Carry a Small Child
The USFitties in partnership with Money Supermarket, started the ‘Get Fit, Feel Epic’ contest for a chance to win both the Fitbit Zip and Fitbit Aria, worth £150 ($240). All I had to do is write about what I do to get fit and feel epic. I try to stay in shape. I really do! You can stop laughing now…seriously… My workout and regiment is built on a few key factors: 1- “Daddy! Uppy Uppy!” This is the strenuous by effective workout designed by toddlers for parents. The art of lifting, carrying and...
read more“The Beatles Top 10 Revolution Customer Service Hits!” Final in The Beatles Series
“You say you want a revolution. You say you got a real solution. Well, you know we’d all love to see the plan”- Lennon/McCartney OK, listen up generals and leaders of customer service builds for the world’s work force! The Beatles said it in that quote above. You need a plan. Got one? Well just in case you don’t or you want to add to your war chest of customer service training materials, here are the Top 10 Hits of things your customer service reps need to battle for when on the front lines! Representation- Represent your company...
read moreMore of The Beatles Take on Customer Service: BECAUSE
We hear the expressions “Authentic You” and “Be Authentic” used a lot lately. Personally, I don’t get bothered by its use or as some feel, over use. It’s a philosophy I subscribe to the best I can in my personal life. You can just tell when someone has it and when they don’t especially in the field of Customer Service. We choose our friends based on their being authenticity and a bond based on a foundation, a feeling of trust and joy. The same can be said about the customer service representatives we deal with on a constant...
read moreThe Beatles Top 10 Revolution Customer Service Hits!
“You say you want a revolution. You say you got a real solution. Well, you know we’d all love to see the plan”- Lennon/McCartney OK, listen up generals and leaders of customer service builds for the world’s work force! The Beatles said it in that quote above. You need a plan. Got one? Well just in case you don’t or you want to add to your war chest of customer service training materials, here are the Top 10 Hits of things your customer service reps need to battle for when on the front lines! It spells out like...
read moreJohn Lennon: Leadership, Customer Service, Peace & Love
Hard to believe it’s been over 30 years since the assassination of John Lennon. Hard to believe it has been that long since we all gathered around our radios and TV’s trying to take in the news that one of the last great pacifists was murdered. Just like Robert Kennedy. Just like Martin Luther King. And just like Gandhi. There is a lot that can be said about Lennon. We’ve heard all the good, the bad and the bizarre over the years and we’ll always have the debates of who was the most influential of the Beatles from lyrics to melody....
read moreThe Little Rascals of Social Good
OK, here comes the “not so interesting” opening hook line to start off a blog to engage the reader… Recently, my daughter opened up her first lemonade stand and… Here’s the follow-up line with the hook: She did it for charity by her own choosing, raised over $700 before she even squeezed a lemon and then made $135 in 2 hours for the No Kid Hungry charity! OK, so secret told that she did not even squeeze a single lemon ( I did) and she only mixed the batter for the cookies we sold (wife made those) but, what she did do was organize...
read moreClark Kent: Social Media Secret Identity? The Golden Age of Transparency
So…I’m walking by the New York Times building here in NYC the other day and was thinking to myself, “you know I bet if Clark Kent was real he would be working for the NY Times.” But then I had another thought (as is I sometimes do have as a follow up thought to another when my mind feels clever enough)and that was, if Clark was working in the modern world, in the limelight of the new media realm then he would be expected to have a social footprint, right? Transparency As a chief reporter Clark would be obligated to be blogging,...
read moreChangers of Commerce: Helping to Re-Band Aid Ethiopia
Remember Live Aid back in 1986? Remember seeing Queen give one of the best performances in rock history? Phil Collins playing both London and Philadelphia? Remember how it made us all fell to be a planetary communality that day? You want to feel that feeling again? Well you can by helping out and getting involved and being a rock star as a Changers of Commerce. It’s a group of people who through the power of leadership stemming from the restaurant industry, work together, civil groups, NGOs, private enterprise, and the public who benefit by...
read moreThe Sullivans: A History of Social Good
I’m proud of something. I’m proud of who I am. I’m proud of a lot of the choices I have made and a lot of the things I have accomplished with helping others through fundraisers, charities and just getting across the street. Is that an egotistical thing to say? No. I don’t think so. As long as what we do is pure of heart and it comes without looking for rewards. It’s who I am. It’s what my family has always been and it’s a part of my genetic design. It’s what Sullivans do and have always done. We put things right where they have...
read moreStarbucks Jedi Mind Tricks: Quick! What Am I Thinking?
OK, so this is getting a little creepy. Creepy but cool all in the same breath mind you. First off…WARNING: Wipe any inappropriate thoughts from your mind when you enter a Starbucks. Your mind is about to be invaded. It was announced that Starbucks was teaming up with Square with a new technology that reads the customer’s cell phone automatically and notify the store that the customer has entered, and the customer’s name and photo will pop up on the cashier’s screen. The customer will give the merchant his or her name,...
read moreWho Is Ty Sullivan?
Ty Sullivan is the Director of Marketing and Social Media for one of New York City's top restaurant management groups. He also speaks, teaches and designs Customer Service seminars as well as blogs on the subject.
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